Return & Refund Policy

At Ashosawai, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not fully satisfied with your order, we offer a straightforward refund and return process.

1. Return Eligibility

• Customers can request a return within 7 days of receiving the product.
• The product must be unused, in its original condition, and in the original packaging.
• Customized or personalized products may not be eligible for return unless they are damaged or defective.

2. How to Request a Return

• Contact our customer support team at ashosawaidecorate@gmail.com or call 86905 27121 with your order details and reason for the return.
• Our team will guide you through the return process and provide instructions for sending the product back.

3. Refund Process

• Once the returned product is received and inspected, your refund will be processed.
• The refund will be credited to the original payment method within 4-5 business days.
• You will receive a confirmation email once the refund is processed.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos of the product.
• We will arrange for a replacement or full refund at no additional cost.

5. Non-Returnable Items

• Personalized or custom-made products (unless damaged during shipping)
• Items used or altered after delivery

6. Customer Support
For any questions or assistance regarding returns and refunds, our team is here to help:
📞 86905 27121
✉️ ashosawaidecorate@gmail.com

At Ashosawai, your satisfaction is our priority. Shop with confidence knowing that we stand by the quality of our handcrafted products.